Customer satisfaction has been the key in success of the Paul Group. We at Paul Money take due care that we deliver services and products according to the bet standards and thus meeting the requirements of our customers. But we will also accept that despite the best of the efforts there may be instances where the customer may have issues and problems which may be the result of various scenarios and circumstances.
To Redress the customer Grievances we have defined the policy with below objectives :
We have enabled two divided the teams in two for Redressal of Customer Grievances
Grievance Redressal Procedure
Below timelines have been set to resolve queries/complaints of the customers